1. Introduction
Veterans Truck Services (“VTS,” “we,” “our,” or “us”) is a logistics and freight‑transport company headquartered in Sterling, Virginia. VTS is owned and operated by 2×2 Consulting LLC. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit vettruckservices.com and any website, mobile application, portal, or digital service that links to this Policy (collectively, the “Site”).
By accessing or using the Site, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our Terms of Use (together, the “Agreement”). If you do not agree with any part of the Agreement, please do not access or use the Site.
2. Scope
This Policy applies to personal information we collect:
- Online – through the Site, email, chat, quote forms, job‑application portals, social media pages, or other digital interactions; and
- Offline – through phone calls, in‑person events, carrier onboarding, customer onboarding, or other direct interactions.
This Policy does not apply to third‑party websites or services that link to or from our Site. We are not responsible for the privacy practices of those third parties.
3. Information We Collect
| Category | Examples | Source |
|---|---|---|
| Identifiers & Contact Data | Name, postal address, email, phone, company name, DOT/MC number | You (forms, email, phone) |
| Commercial Information | Shipment details, lanes, service requests, quotes, order history | You; automated shipping systems |
| Professional Information | Resumes, work history, licenses, endorsements | Job applicants |
| Internet / Device Data | IP address, browser type, device ID, referring URL, pages visited, time spent | Cookies, pixels, analytics tools |
| Geolocation | Approximate location based on IP or mobile GPS (when carriers or drivers enable tracking) | Cookies; mobile apps |
| Audio / Visual | Customer‑service recordings, CCTV at facilities (if any) | Calls; onsite cameras |
| Sensitive Data | Driver license info, Social Security/TIN (for carriers or employees) | You; background‑check providers |
We collect information directly from you, automatically through your device, and from third parties (e.g., credit agencies, compliance services, load boards).
4. How We Use Information
We use your information to:
- Provide Services – quote, book, track, and deliver freight; onboard carriers; process payments.
- Operate the Site – maintain and improve functionality, content, and security.
- Communicate – respond to inquiries, send shipment updates, marketing messages (with consent), and policy changes.
- Recruit & Hire – process job applications and manage human‑resources functions.
- Compliance – meet legal, insurance, safety, and regulatory obligations (FMCSA, DOT, IRS, state laws, etc.).
- Analytics & Personalization – analyze usage trends, improve user experience, and tailor content.
- Protection – detect, investigate, and prevent fraud, abuse, or security incidents.
5. How We Share Information
We may share your information:
- Within 2×2 Consulting – with parent or affiliate entities that support operations.
- With Service Providers – IT vendors, load‑board platforms, payment processors, insurance partners, background‑check vendors, marketing/analytics providers, all bound by confidentiality obligations.
- With Business Partners & Carriers – to arrange, execute, and track shipments.
- For Legal Reasons – to comply with subpoenas, court orders, or lawful requests; to protect rights, safety, or property of VTS, users, or others.
- During Business Transfers – in connection with a merger, acquisition, financing, or sale of assets.
We do not sell personal information for monetary consideration.
6. Cookies & Tracking Technologies
We use cookies, pixels, and similar tools to recognize your browser, improve Site performance, remember preferences, and conduct analytics. You can control cookies through browser settings; however, disabling cookies may affect Site functionality.
7. Data Security & Retention
We implement industry‑standard safeguards (encryption in transit, firewalls, access controls) to protect personal information. No system is 100% secure. We retain information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
8. Your Privacy Rights
Depending on where you reside, you may have rights to:
- Access, correct, or delete personal information;
- Opt out of certain processing (e.g., marketing emails);
- Receive a copy of your data in portable format;
- Appeal a decision we make regarding a privacy request.
To exercise these rights, email info@vettruckservices.com. We may verify your identity before fulfilling the request.
9. Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe we have done so inadvertently, contact us and we will delete the data.
10. International Visitors
The Site is operated from the United States. If you access it from outside the U.S., you consent to transferring your information to the U.S., where privacy laws may differ from those in your jurisdiction.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version with an updated “Effective Date.” Your continued use of the Site signifies acceptance of the changes.
12. Contact Us
For questions about this Policy or our privacy practices, contact:
Privacy Office
Veterans Truck Services (2×2 Consulting LLC)
1334 Shepard Dr, Unit C
Sterling, VA 20164, USA
info@vettruckservices.com